A little history, part II

I actually hand wrote these blogs because of the computer problems that I mentioned in the previous blog. Handwriting has become a lost art, and I know why…it hurts the hand :o)
I wonder how many other bloggers have the problem that I already see myself having and that is rambling a bit and getting back to the point.
Before I go onto to tell you about my first experience teaching a class by video conferencing, I want to talk a bit about our assignment to create a Facebook account. I mentioned in my introduction discussion that I have a 19 year old daughter. She was none too pleased that Mom was going to have a Facebook profile. I think she sees it not so much as an invasion of her privacy, as she has shown me her profile lots of times. She expressed that she has heard about professors, and other mothers who have an account and she feels that Facebook was created by students for students. She gets that I am a student, but she says it’s not the same. I guess I should be a mother first and mothers should not have Facebook accounts. I know our class is a mix of students, so I would love to hear your opinions on this question: Should Facebook be just for college / high school students?
OK, now to the real reason for my blog ~~~ video conferencing while teaching. So, I have a class of people who have been with the company about 8 weeks. They work in our Claims Service Center, taking incoming calls from people reporting accidents, as well as making contacts to other people involved in those accidents. The criterion for the position is a college degree and customer service background. It has a starting salary of around $40K and there is lots of opportunity for advancement.
Working in insurance is something most people will tell you was never part of their career path. I don’t think Drexel or many colleges or universities have many insurance courses, never mind an insurance major. But most people that I know that have made a career in the insurance business agree that it a pretty good job. I started in July, 1976 working on a switchboard and I mean a switchboard:
OK, so maybe that is a bit of an exaggeration, but not much!
And now, 33 years later, I am a Senior Claims Technical Trainer. Oh boy, there I go digressing again!
The students started in the company in January and went through two classes prior to my class and learned a lot of the basics about their job as well as how to handle calls for one of our companies, Commerce West. I am charged with teaching them how to take calls for another one of our companies, American Commerce Insurance Company. Most of the class involves system training as currently each one of our affiliates has a different computer system. (That will definitely be a subject of upcoming blogs). The students continue to learn about how important extraordinary customer service is to the success of our company.
My next blog will continue to provide some important background information and I promise I will get into talking about video conferencing.